At Active Office Furniture we stand by our range of high quality office furniture and we will go beyond the manufacturer's stated warranty to offer you lifetime support for your purchases. No matter if the manufacturer warranty is 1, 3, 5 or 10 years we are committed to ensuring your investment always performs to the highest of standards.
What does this mean for you..
If at any stage you have an issue with your purchase you may contact one of our locations to assess your problem. In most cases our sales team will be able to help you resolve your issue over the phone or via email. Where your issue may require a repair we'll fix any reasonable defect encountered during the normal commercial use of our products
What is a reasonble defect?
Defects in the laminate including the peeling of edging
Defective drawer sets
Scratches, scuffs or the fading of laminate
Defective joins due to dragging
Faulty castors or ergonomic mechanisms and loose arms or padding
Fabric tears, fading or stains
Broken bases, arms or erogonic mechansims due to exceeded load or improper use.
The Fine Print..
We will require proof of purchase before any repairs will be undertaken. Don't worry, if you have lost your original invoice one of our staff can look up your purchase on our database.
We require any faulty item to be returned to one of our locations for inspection and repair. Where there are large quanities of defective items we may organise one of our support team to provide an onsite assessment. Note: The decision to make onsite support assessment is at the descresion of our staff.
Lifetime After Warranty Support is not transferable if the products are on sold.