Privacy Policy
Privacy Policy
Active Office Furniture
www.activeofficefurniture.com.
At Active Office Furniture, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and manage your personal information.
1. What personal information we collect
We may collect the following types of personal information:
Your name and contact details (e.g. address, email, phone)
Business name (if applicable)
Delivery address
Payment information (via third-party processors – we do not store credit card details)
Information about your purchases, quotes, and service interactions
Website usage information via cookies or analytics tools
2. How we collect personal information
We collect personal information in a number of ways, including:
When you submit an enquiry or request a quote via our website
When you make a purchase
When you contact us by phone, email, or in person
When you subscribe to our newsletter or marketing list
Automatically through cookies and tracking technologies when you visit our website
3. Why we collect personal information
We collect your personal information so we can:
Provide you with our products and services
Fulfil orders and arrange delivery
Respond to enquiries or quote requests
Send order confirmations and invoices
Improve our website, services, and customer experience
Comply with legal obligations
4. Disclosure of personal information
We may share your personal information only with trusted third parties when necessary to provide our services, such as:
Delivery and logistics partners (to fulfil your order)
Secure payment gateways and processors (e.g. Stripe, PayPal)
Service providers that support our operations (e.g. website hosting, email communications)
Government authorities where disclosure is legally required
We want to be absolutely clear: we do not sell, rent, or trade your personal information to anyone, under any circumstances.
5. How we store and protect your personal information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Your information is stored in secure systems and is only accessible by authorised personnel.
If we no longer need your personal information, we will take reasonable steps to destroy or de-identify it.
6. Accessing and correcting your personal information
You may request access to or correction of the personal information we hold about you by contacting us at:
Email: Show email
Address: Unit 2 / 103 Fitzgerald Rd, Laverton North, VIC 3026
Phone: 03 9318 0566
We will respond within a reasonable timeframe, typically within 30 days.
7. Cookies and website analytics
Our website may use cookies and analytics tools (like Google Analytics) to track usage and help us improve our services. You can disable cookies via your browser settings, but it may affect your website experience.
8. Marketing communications
If you have consented, we may send you promotional emails about new products, sales, or special offers. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.
9. Overseas disclosure
We generally do not disclose personal information overseas. However, some third-party service providers (such as email or analytics platforms) may store data on servers located outside Australia (e.g. in the US or EU). We take steps to ensure these providers comply with Australian privacy laws or comparable safeguards.
10. Complaints
If you believe we have breached your privacy rights, please contact us using the details above. We take privacy complaints seriously and will respond promptly. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au ,1300 363 992
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We recommend you review it periodically.
