Terms & Conditions

a) Before completing your order online or paying via a payment link, please ensure that you’ve selected the correct product details — including the item, size, colour, quantity, and any other relevant options. Some products have multiple choices available, and not all fields are required to submit an order. It’s important to carefully review the product listing to make sure you’re ordering exactly what you want.

If an order is submitted without making necessary selections (where options are available but not chosen), it will be considered incomplete and cannot be processed. In such cases, our customer service team will reach out to clarify your request and help you finalize the correct order.

We reserve the right to cancel any order that is submitted without properly selecting the required options as outlined above.

Please note:

• All images displayed on our website are for illustrative purposes only. Manufacturers and suppliers may update product designs, shapes, or sizes without prior notice. Color swatches shown online may slightly differ from the actual product due to screen settings or printing variations.

• If you are unsure about any details, we encourage you to contact us by phone or email before placing your order to avoid confusion.

• Invoices will include reference images for the items ordered; these images are indicative only and may not exactly match the actual product you receive.

In some situations, such as stock shortages, incorrect pricing, production delays, missed deadlines, unexpected charges, or other unforeseen issues, we may not be able to complete your order. In such cases, we will offer an alternative solution at our discretion. If necessary, a full refund will be issued within 30 days of your order date.

b) If a customer fails to review the quotation, order confirmation, or tax invoice and proceeds to order incorrect item(s), Active Office Furniture will not be held responsible for any resulting costs. No corrections or remedies will be undertaken without written confirmation from the customer.

Should a correction be approved, Active Office Furniture will assist in rectifying the order; however, all associated costs — including but not limited to picking, packing, delivery arrangements, and any other processing or handling fees incurred — will be the responsibility of the customer.

We aim to deliver your order within 2–5 business days for standard areas, and 4–7 business days for rural or regional locations from the date it’s shipped. Please allow up to 14 business days in case of minor freight delays.

Shipping dates depend on product availability: items in our showroom or warehouse can be shipped sooner, while custom-made products in Australia may take 3–4 weeks for production before they can be dispatched.

Delivery times may also be affected by busy holiday periods, extreme weather, flooding, bushfires, border restrictions, or COVID-19 regulations. For rural and regional areas, local couriers handle the final leg of delivery, which can sometimes add extra time.

Customers needing urgent delivery are encouraged to call us or use the Contact Us form. Our sales team can check stock and provide an accurate estimate before you place your order.

These timeframes are based on average estimates from our trusted carriers, and we’ll do our best to get your order to you as quickly as possible.

• We want you to feel confident and completely satisfied when shopping with us. However, we understand that sometimes things don’t go as planned. If you experience any issues with your order, please email us at Show email . We aim to respond within 1 business day with a solution or an update on your case.

  For damaged, faulty, incorrect, or missing items, please contact us immediately at the same email address. Avoid assembling or using these items, as we cannot accept returns on assembled products, and you may be liable for the purchase.

  Claims for missing parts or damage must be made within 5 business days of delivery. Please allow 5–10 business days for us to assess and approve any replacements for transit-related damage.

• Contact us within 5 business days of delivery if your item is faulty, damaged, or incorrect.

• Proof of purchase and photos of the issue will be required to process your claim.

• Original packaging is not required for faulty item claims.

• No restocking fees apply to faulty returns.

• Report any missing items via email to our customer service team within 5 business days of delivery.

• Management reserves the right to refuse refunds after inspection of the returned item.

• Our email: Show email

Please note that Australian Consumer Law does not obligate businesses to accept returns for change of mind. Any change-of-mind returns are provided at our discretion under the following conditions:

1. Change-of-mind returns are accepted only within 5 business days of delivery.

2. Items must be unused, in their original condition, and in their original packaging. Returns that do not meet these requirements may be refused.

3. A 25% restocking fee will apply to all accepted change-of-mind returns.

4. Return shipping costs are the responsibility of the customer.

5. Made-to-order (MTO) and assembled items are non-returnable under any circumstances.

6. Acceptance of a change-of-mind return does not affect your statutory rights under Australian Consumer Law for faulty, unsafe, or misdescribed products.

We reserve the right to refuse any return that does not fully comply with these conditions.

Email Show email or fill up Contact us form with the following details:

• Order details
• Photos of the issue
• Description of the problem

• To be eligible for a refund, the following criteria must be met:

  • The furniture is NOT ASSEMBLED.

  • The furniture is undamaged.

  • The furniture is returned in its original packaging.

  • The refund request is made within 5 business days of delivery.

  Please be aware:

  • Due to the bulky nature of our products, a 25% restocking fee will apply to all returns and cancellations.

  • Returns must be sent back to the original warehouse from which the items were dispatched. If shipped interstate, returns must be sent to that respective warehouse.

  • Return shipping costs are the responsibility of the customer.

  • Made-to-order (MTO) items cannot be returned or refunded.

  For all returns and refund requests:

  • Clear photographic evidence must be provided to confirm eligibility.

  • An email outlining the reason for the return/refund must be sent to Show email

  • Active Office Furniture management reserves the right to decline refunds after inspecting returned items.

• • All product images are for illustrative purposes only and may show accessories not included. Please review product descriptions carefully before placing your order.

  • All orders are subject to verification. In some cases, additional information may be requested to process your order, which could result in delays beyond the usual dispatch timeframe.

  • Orders flagged by our payment processor’s fraud detection tools may undergo further review. We reserve the right to delay or cancel such orders to protect transaction security.

  • For delivery to any construction site with induction requirements (online or offline) or medicals will incur an additional charge of $50.00 Ex GST per person, per hour.

  • All products are thoroughly inspected before shipment. Customers should inspect items upon delivery or installation. Any damage claims must be reported at the time of delivery.

  • Cancellation of orders for custom-made products is not accepted.

  • Legal and beneficial ownership of goods remains with Active Office Furniture until full payment is received.

  • All written quotes are subject to Active Office Furniture’s standard terms and conditions, warranty policies, and any additional information. By proceeding with a quotation, the end-user acknowledges and accepts these terms as stated on our website.